Refund policy

SquishCube™

Return & Refund Policy

Last updated: June 17, 2026

Return & Refund Policy

We want you to love your SquishCube™. If something is not right, we are here to make it right.

You may request a return within 5 days of receiving your order. To be eligible, the item must be:

• Unused and in its original condition

• In original packaging

• Accompanied by proof of purchase (order number or receipt)

1. Email us at support@squishcube.com within 5 days of delivery.

2. Include your order number, reason for return, and a photo if the item is damaged or defective.

3. We will respond within 1–2 business days with return instructions.

Do not send items back without receiving written confirmation from us first.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds are processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error or a defective product.

• If a refund is delayed, please check with your bank or card issuer before contacting us.

We replace items only if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at support@squishcube.com.

The following cannot be returned:

• Items returned after the 5-day window

• Items showing signs of use, damage caused by the customer, or missing packaging

• Sale or discounted items (unless defective)